Uber Instant Pay Editing Bank Information Is Unavailable at This Time Please Try Again Later

When I was getting fix to go along my second business trip e'er, there were several differences from my first trip. While my prior consignment took me to Charlotte, NC, this one was going to be in Brooklyn, NY. On my last trip, my work rented a auto for me but on this one, I noticed they had on my paperwork that I should use a taxi for transportation.

After clarifying that by "taxi" they meant I should employ ride-sharing services like Uber or Lyft and just take a taxi if no other option was available, they suggested that I sign up for both Uber and Lyft in case i of the platforms gave me trouble.

I feel that they knew something at the fourth dimension just weren't telling me. I tried to add together my corporate credit carte to my existing Uber account equally a business organization carte.

That'due south when I received this message:

I tried multiple times and received the same message, they weren't able to take my carte. Now, this is the only carte du jour I am supposed to use for work expenses for the trip. I tried reaching out to Uber support. The only option was to send a generic
"payment problem" email to which I received a response in a few hours.

We understand that it can exist upsetting when you are unable to use your carte, Joseph. Please allow me to further assist y'all here.

While the Uber app accepts most standard payment methods, some cards and methods are not compatible and tin can't be used with Uber. It looks like the payment method y'all used recently is not compatible with our billing processes. Nosotros highly suggest that you lot add another payment method directly to the app for you to be able to request a trip again. We have about standard credit and debit cards, and a number of options including Apple Pay, Android Pay and PayPal.

Notwithstanding, for y'all to utilise these payment methods, they should have a valid credit and debit card in them. You may also want to consider using Uber Gift Cards, this is a payment method that you can apply even though y'all don't take a valid card on your business relationship. Yous tin purchase it through this link. For more info on how to use Uber Gift Cards, click here.

In case you have any other questions or concerns, please experience free to attain out to us via the in-app Assistance carte or past clicking on this link and selecting the related category for better assistance.

And then their answer is that my corporate card isn't compatible with their billing organisation and I should use another card.

But that wasn't an option I wanted to use. Then I did the adjacent best matter, I opened an account with Lyft. Their system accepted my corporate bill of fare and I ended up using their service for the xviii rides I took over the course of my assignment.

The foreign thing virtually this whole matter is that while some of the other employees with me on this trip had the same problem calculation their bill of fare to Uber, others were able to use it with no issues. That leads me to believe it's more than of a problem with Uber than with the bank. Besides not being able to use the carte du jour with Uber, they likewise lost out on me using the card for Uber Eats and forcing me to use DoorDash instead.

Final Thoughts

I was kinda disappointed with Uber's answer nearly this problem. Their ¯\_(ツ)_/¯ response to my question led to me downloading their competitor's app and using them for the majority of my trip. The same goes for the others working with me who all used Lyft for our business travels for the two weeks of our trip.

Hey Uber, maybe you should figure out why your system isn't accepting certain business credit cards instead of having your customer service reps tell customers to utilize a dissimilar bill of fare or buy an Uber souvenir menu.

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This post outset appeared on Your Mileage May Vary

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Source: https://yourmileagemayvary.net/2019/10/14/what-to-do-when-your-credit-card-doesnt-work-with-uber/